Contact information

Contact Information Policy — Wild Harvest®

At Wild Harvest®, we are committed to providing clear, reliable, and professional customer support. This Contact Information Policy explains how customers can contact us and how we handle support inquiries.

Customer Support Contact

For questions related to orders, products, shipping, returns, or general inquiries, customers can contact our support team using the official support channel below:

JUST SEND US YOUR MESSAGE IN THE FORM IN "CONTACT US" PAGE

Our support team can assist with:

  • Order status and tracking

  • Product information and usage questions

  • Returns and refund requests

  • Shipping inquiries

  • General customer support

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.
Response times may be slightly longer during weekends, holidays, or high-demand periods.

Support Availability

Customer support operates during standard business days (Monday – Friday).
Messages received outside business hours will be handled on the next business day.

Customer Responsibility

Customers are responsible for:

  • Providing accurate contact information

  • Including order number and purchase details when contacting support

This helps us resolve requests faster and more efficiently.

Communication Commitment

Wild Harvest® is committed to providing:

  • Professional and respectful customer service

  • Fair and transparent issue resolution

  • Clear communication throughout the support process

Policy Updates

Wild Harvest® reserves the right to update this Contact Information Policy to reflect operational or service improvements when necessary.