Refund policy


Return & Refund Policy — Wild Harvest®

Last Updated: February 2026

At Wild Harvest®, customer satisfaction is important to us. This policy explains when returns and refunds may be approved and how to request assistance.

Return Eligibility

Customers may request a return or refund if:

  • The item arrives damaged or defective

  • The wrong item was received

  • The item is confirmed lost in transit by the shipping carrier

Return requests must be submitted within 30 days of delivery.

Non-Returnable Situations

Returns or refunds are generally not approved for:

  • Change of mind after delivery

  • Incorrect shipping address provided by the customer

  • Orders refused at delivery

  • Minor packaging damage that does not affect product use

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us and include:

  • Order number

  • Clear photos of the item and packaging

  • Brief description of the issue

Once reviewed, we will offer a replacement or refund if approved.

Lost Packages

If tracking confirms a package is lost, Wild Harvest® will offer a replacement or refund after the carrier investigation is completed.

Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped.

Fair Use & Abuse Prevention

Wild Harvest® reserves the right to review refund requests to prevent fraud or policy abuse while ensuring fair treatment of all customers.